SUSE SolidDriver Program - Kernel Module Information and Support Details

The SUSE SolidDriver Program includes an expectation that SUSE and partners will work together to provide Level 3 support to customers running kernel modules that are enrolled in the program. The joint support process is described in the SUSE SolidDriver Program External Support Agreement, which is provided separately as part of SolidDriver Program enrollment.

In order to assist customers using SolidDriver modules, it is important for SUSE to have up-to-date information about SolidDriver modules, partners, and support contacts. Please provide the necessary information for your module(s) and organization by completing and submitting the following form.

Exhibit 'A' - Kernel Module Support Details

Partner Company:
Official legal entity that maintains and supports the code provided by the kernel module listed below.

Kernel Module File(s):
Linux kernel module binary file(s) provided by Partner Company (e.g., floppy.ko).

GPG Fingerprint:
If Partner Company builds its own drivers and driver packages, please provide the fingerprint of the GPG key used to sign the drivers and packages. The signature will be used to validate the origin and supportability of the drivers.
Example Fingerprint: D598 57D5 CA00 58DA 627C 5D77 79A4 4284 C2BE A7E6

Primary Partner Support Contact (full name and email address):
Partner contact for SUSE to use when assigning partner-relevant bugs to the partner. The Primary Partner Support Contact should have a SUSE bugzilla login (may be obtained via>Login).

Other Partner Support Contacts (optional):
Other partner contacts which should be added to the CC list of partner-relevant bugs. These contacts should have SUSE bugzilla logins (may be obtained via>Login).

Partner Support Contact Business Hours:
Standard hours of business of the Partner Company Support contact(s).

Partner Escalation Contacts (full name(s) and email address(es)):
Partner contacts responsible for escalations related to partner-relevant bugs. These contacts should be outside of the normal support process.

Diagnostic data to be added to bug reports:
Any additional data (e.g., specific log files or system information) to be added to partner-relevant bugs.

Additional notes:


The origin of this information may be internal or external to SUSE. SUSE makes all reasonable efforts to verify this information. However, the information provided in this document is for your information only. SUSE makes no explicit or implied claims to the validity of this information. Any trademarks referenced in this document are the property of their respective owners. Consult your product manuals for complete trademark information.